Terms of
Service

By engaging AppFrost for any service — whether through a signed proposal, a purchase order, or a written agreement — you confirm that you have read and accepted these Terms of Service in full.

If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree with these terms, do not proceed with an engagement.

We may update these terms from time to time. Material changes will be communicated at least 14 days in advance. Continuing to work with us after a change takes effect constitutes acceptance of the revised terms.

AppFrost provides digital product design and engineering services including, but not limited to, brand identity, UI/UX design, web application development, and technical consulting. The specific scope of work for each engagement is defined in a separate project agreement or statement of work.

We reserve the right to decline or discontinue any project that conflicts with our values, poses legal risk, or falls outside our areas of expertise. In such cases we will communicate promptly and, where appropriate, recommend alternatives.

• Scope changes — requests that expand the agreed scope will be assessed and, if accepted, documented in a change order with revised timelines and fees.
• Third-party dependencies — we are not liable for delays or failures caused by third-party services, platforms, or APIs outside our control.
• Beta & experimental features — where we use emerging technologies, we will flag associated risks in advance.

A successful project is a collaboration. To keep work moving and quality high, we ask that you:

• Provide timely feedback — review deliverables and respond to questions within the agreed timeframes. Delays on your side may shift project timelines accordingly.
• Supply required materials — furnish any content, assets, credentials, or third-party access we need to complete the work.
• Designate a point of contact — nominate one person with authority to approve decisions to avoid conflicting direction.
• Ensure legal compliance — confirm that any content, data, or third-party material you provide is owned or licensed by you and does not infringe on any rights.

We are not responsible for delays, rework, or quality degradation resulting from inaccurate, incomplete, or late client inputs.

Upon receipt of full payment for a project, AppFrost assigns all intellectual property rights in the final deliverables to you, the client, unless the project agreement states otherwise.

• Pre-existing IP — tools, frameworks, libraries, and methodologies developed by AppFrost prior to or independently of the project remain our property. We grant you a perpetual, royalty-free licence to use these as incorporated in your deliverables.
• Open-source components — where we use open-source software, your use is subject to the relevant open-source licences, which we will document in the project handoff.
• Portfolio rights — unless you request otherwise in writing, we reserve the right to display completed work in our portfolio and case studies, crediting your brand.

Speculative or draft concepts shared during proposals that are not contracted remain the property of AppFrost and may not be used without a signed agreement.

Payment terms are set out in each project agreement. Our standard structure is a deposit before work begins, with the remaining balance invoiced at agreed milestones or on completion.

• Payment terms — invoices are due within 14 days of issue unless otherwise agreed in writing.
• Late payments — overdue invoices accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to pause work on projects with outstanding balances.
• Expenses — reasonable out-of-pocket expenses (stock assets, third-party tools, hosting) are billed at cost with prior approval.
• Taxes — fees quoted are exclusive of applicable taxes. Where required by law, applicable taxes will be added to invoices.

Deposits are non-refundable once work has commenced, as they represent reserved time and resources allocated specifically to your project.

Both parties may share sensitive business information during an engagement. We treat all non-public information you share — including business strategy, technical architecture, and financial data — as confidential and will not disclose it to third parties without your consent.

We expect the same courtesy in return. Any proprietary processes, pricing structures, or internal tools we share with you should be kept confidential.

Confidentiality obligations survive termination of the agreement for a period of three years, except where disclosure is required by law or where information enters the public domain through no fault of either party.

We take pride in our work and stand behind its quality. However, our total liability to you for any claim arising from or related to our services is limited to the total fees paid by you to AppFrost in the three months preceding the claim.

We are not liable for any indirect, incidental, consequential, or special damages — including loss of profit, revenue, or business opportunity — even if we have been advised of the possibility of such damages.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

Either party may terminate a project engagement with 14 days written notice. Upon termination:

• You will be invoiced for all work completed to the termination date at the agreed rate.
• We will deliver all completed work-in-progress in its current state.
• Any non-refundable deposits are retained to cover time already invested.

We reserve the right to terminate immediately, without notice, if you breach a material term of these conditions — including non-payment — or engage in conduct we reasonably consider harmful, unethical, or illegal.

These terms are governed by and construed in accordance with the laws of the jurisdiction in which AppFrost is registered. Both parties agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes.

Before resorting to formal legal proceedings, both parties agree to attempt resolution in good faith — first through direct discussion, and if necessary, through a mutually agreed mediator.

Questions about these terms? We are happy to clarify anything before you commit to working with us.